We believe every household in our area should have access to a good quality and affordable home that meets their needs.
We manage the Council's housing stock, including meeting demand for accommodation from homeless people.
Beyond simply taking care of Council housing, we also invest heavily in programmes to upgrade council homes, including the kitchen renewal initiative for all council homes and a door replacement scheme.
Increasingly, our role is being expanded to include work with private sector homes, but we continue to work closely with tenants who are actively involved in many of the decisions the Service takes.
Estate Walkabouts
We carry out estate walkabouts of council estates with elected members, tenants' groups, tenants and residents on a regular basis.
By walking each route officers have the opportunity to check that the area complies with our Estate Management Standards, and issue repairs as required.
These inspections are done formally with the outcomes recorded so that we can be held more accountable to you, the tenants.
Our walkabouts for 2011 have now been completed. Details of walkabouts to be carried out in 2012 will be posted in our Events Diary early in the new year.
If you would like to participate in any of these, please contact us on 0845 055 7070 and ask to speak to a member of the Tenancy Management Team for times and to request a route map.
Scottish Social Housing Charter
The Housing Bill currently before the Scottish Parliament makes provision for a Scottish Social Housing Charter. This will set out the outcomes that social landlords should be achieving for tenants, homeless people and other service users.
The Scottish Government will develop the Charter in consultation with stakeholders and, as part of that consultation, the Scottish Government now has a Scottish Social Housing Charter website where individuals can access up-to-date information and feedback their comments on the Charter.
Consultation event
Following the feedback received at the last Scottish Social Housing Charter consultation event, you 'the customer' told us you wanted the Housing service to produce a short summary regularly telling you about recent housing activity and actions. Therefore, the housing service have produced an on-line tenants' newsletter, which will be developed further.
